// book_of_business
Total portfolio · ARR trajectory · Gross & net retention · 12 active clients · 284k lives
Current ARR
$48.2M
12 clients · 284k lives
Year 1 — FY 2027
$54.6M
+$6.4M ↑ · 85% confidence
Year 2 — FY 2028
$61.8M
+$7.2M ↑ · 72% confidence
Year 3 — FY 2029
$71.4M
+$9.6M ↑ · 58% confidence
// arr_trajectory
Annual recurring revenue · Base + projected · Risk-adjusted at current churn rates
Contracted
Projected
At-Risk
⚠ $8.4M ARR at risk — Atlas Financial + Northgate Logistics
📈 $12.8M net-new pipeline closes by Q4 2026
✨ Clara Insights™ upsell: $840K ARR
Total Clients
12
↑ 2 YTD
Total Lives
284k
↑ 18k YTD
Avg Client ARR
$4.0M
↑ 8% YoY
Impl Budget Used
$1.84M
73% of $2.52M
Gross Retention
91%
Target: 90%
Net Rev Retention
108%
Expansion ↑
// arr_by_administrator
| Administrator | Region | Clients | ARR | Share | Avg Score |
|---|---|---|---|---|---|
Jordan Mitchell West Region |
West | 5 | $21.4M | 44% |
72 |
Priya Sharma East Region |
East | 4 | $16.8M | 35% |
81 |
Marcus Chen Central Region |
Central | 3 | $10.0M | 21% |
84 |
// implementation_budget
| Client | Budget | Spent | Remaining | Status |
|---|---|---|---|---|
| Wex Health | $380K | $68K | $312K | Day 18 |
| Summit Financial | $240K | $198K | $42K | UAT |
| Crestview Energy | $310K | $18K | $292K | Kickoff |
| Atlas Financial | $280K | $294K | -$14K | Over |
| Meridian Corp | $420K | $388K | $32K | Live |
| Other 7 clients | $888K | $876K | $12K | Live |
// account_matrix
All 12 accounts · Administrator ownership · Carriers · Products · ARR · Impl status
| Account | Lives | Administrator | Carriers | Products & Modules | HRIS | ARR | Impl | Renewal | Risk |
|---|---|---|---|---|---|---|---|---|---|
Meridian Corp San Francisco, CA |
12,450 | Priya Sharma East |
Aetna MedicalMetLife LifeVSP VisionPrincipal Dental | Clara Enroll™HSA/FSAACACOBRAClara Insights™ | Workday | $5.84M | $388K ✓ | Jan 2027 | ✓ Healthy |
TechBridge Inc Austin, TX |
8,912 | Marcus Chen Central |
BCBS MedicalUnum Life/DisDelta Dental | Clara Enroll™ACACOBRATotal Rewards | Workday | $4.18M | $312K ✓ | Mar 2027 | Watch |
Northgate Logistics Chicago, IL |
5,110 | Jordan Mitchell West |
Cigna MedicalLincoln LifeGuardian Dental | Clara Enroll™ACACOBRA | ADP | $2.39M | $228K ✓ | Jun 2027 | ⚠ High Risk |
Crestview Energy Houston, TX |
5,800 | Jordan Mitchell West |
UHC MedicalMetLife LifeAmeritas Dental | Clara Enroll™ACACOBRAHSA/FSA | SAP | $2.72M | $18K/$310K | Jul 2026 | ✓ Healthy |
Atlas Financial New York, NY |
3,850 | Jordan Mitchell West |
Aetna HDHPMetLife LifeVSP Vision | Clara Enroll™HSA/FSACOBRAEOI | Workday | $1.81M | $294K ⚠ | Apr 2027 | ⚠ High Risk |
Summit Financial Boston, MA |
3,100 | Priya Sharma East |
BCBS MedicalUnum DisDelta Dental | Clara Enroll™ACACOBRATotal Rewards | ADP | $1.46M | $198K/$240K | Apr 2026 ⚠ | Watch |
Wex Health Inc. Portland, ME |
8,200 | Jordan Mitchell West |
Aetna MedicalMetLife LifeVSP Vision | OnboardingClara Enroll™HSA/FSAACA | Workday | $3.85M | $68K/$380K | Jun 2027 | → Impl Day 18 |
Pacific Coast Health Seattle, WA |
6,400 | Marcus Chen Central |
Premera MedicalStandard LifeVSP Vision | Clara Enroll™COBRAHSA/FSATotal Rewards | Ceridian | $3.00M | $262K ✓ | Sep 2026 | ✓ Healthy |
Lakewood Manufacturing Detroit, MI |
4,200 | Priya Sharma East |
Aetna MedicalGuardian LifeAmeritas Dental | Clara Enroll™ACACOBRA | UKG Pro | $1.97M | $196K ✓ | Feb 2027 | ✓ Healthy |
Horizon Education Denver, CO |
2,800 | Marcus Chen Central |
BCBS MedicalUnum Life | Clara Enroll™ACATotal Rewards | Paylocity | $0.98M | $124K ✓ | Nov 2026 | ✓ Healthy |
Pinnacle Retail Group Atlanta, GA |
5,400 | Priya Sharma East |
Cigna MedicalMetLife LifeVSP Vision | Clara Enroll™ACACOBRAHSA/FSA | ADP | $1.42M | $188K ✓ | Aug 2026 | ✓ Healthy |
Granite State Insurance Manchester, NH |
3,600 | Jordan Mitchell West |
BCBS MedicalHartford LifeDelta Dental | Clara Enroll™ACACOBRAClara Insights™ | Workday | $2.10M | $218K ✓ | Oct 2026 | ✓ Healthy |
// administrators
3 account managers · Click any administrator to drill into their book of business
JM
Jordan Mitchell
Senior Account Manager · West Region
72
Avg Score
$21.4M
ARR
5
Accounts
2
High Risk
SLA Compliance88%
Open Cases24 (3 breach)
Clara Adoption61%
Next RenewalApr 2026
Portfolio health trend (90d)
90d agoToday
PS
Priya Sharma
Senior Account Manager · East Region
81
Avg Score
$16.8M
ARR
4
Accounts
0
High Risk
SLA Compliance97%
Open Cases4
Clara Adoption88%
Next RenewalAug 2026
Portfolio health trend (90d)
90d agoToday
MC
Marcus Chen
Account Manager · Central Region
84
Avg Score
$10.0M
ARR
3
Accounts
0
High Risk
SLA Compliance96%
Open Cases3
Clara Adoption84%
Next RenewalSep 2026
Portfolio health trend (90d)
90d agoToday
// administrator_comparisonSide-by-side · Click name to drill in
| Administrator | Accounts | ARR | Avg Score | High Risk | SLA | Clara Adopt. | Open Cases | NRR | Impl Budget | |
|---|---|---|---|---|---|---|---|---|---|---|
Jordan Mitchell West Region |
5 | $21.4M | 72 |
2 | 88% | 61% | 24 | 104% | -$14K over | |
Priya Sharma East Region |
4 | $16.8M | 81 |
0 | 97% | 88% | 4 | 112% | On budget | |
Marcus Chen Central Region |
3 | $10.0M | 84 |
0 | 96% | 84% | 3 | 108% | On budget |
// performance_and_satisfaction
Portfolio health · Sentiment heatmap · Clara metrics · All administrators
Portfolio Health
74
↓ 3 pts vs last qtr
Avg Sentiment
6.8/10
Neutral trending
Avg NPS
42
↑ 6 pts YoY
Clara Autonomous
80%
↑ 4% this qtr
SLA Compliance
94%
Target: 92%
// satisfaction_heatmapScore 1–10 per dimension
| Account | Sentiment | Call Vol | Cases/SLA | Adoption | NPS | Score |
|---|---|---|---|---|---|---|
| Meridian Corp | 8.7 | 8.4 | 9.1 | 9.4 | 68 | 89 |
| Granite State Ins. | 8.4 | 8.1 | 8.8 | 9.0 | 62 | 86 |
| Marcus Chen Portfolio | 8.1 | 7.9 | 8.6 | 8.7 | 58 | 84 |
| Crestview Energy | 8.1 | 7.8 | 8.4 | 8.7 | 54 | 81 |
| Pacific Coast Health | 7.9 | 7.6 | 8.1 | 8.3 | 51 | 79 |
| Lakewood Manufacturing | 7.4 | 7.2 | 8.0 | 7.8 | 48 | 76 |
| TechBridge Inc | 6.6 | 6.8 | 7.4 | 8.1 | 44 | 67 |
| Summit Financial | 6.1 | 5.8 | 6.9 | 7.2 | 38 | 63 |
| Northgate Logistics | 5.1 | 3.8 | 5.6 | 5.8 | 24 | 52 |
| Atlas Financial | 3.2 | 2.1 | 2.8 | 4.1 | 22 | 38 |
// admin_performance
Jordan Mitchell
West · 5 clients · $21.4M ARR
High Risk2 accounts
SLA Compliance88%
Open Cases24 (3 SLA breach)
Priya Sharma
East · 4 clients · $16.8M ARR
High Risk0
SLA Compliance97%
Open Cases4
Marcus Chen
Central · 3 clients · $10.0M ARR
High Risk0
SLA Compliance96%
Open Cases3
// clara_platform_metrics
Avg Clara chat sentiment6.8 / 10
Clara autonomous resolution rate80%
Avg employee portal adoption71%
Inbound call volume (vs baseline)↓ 18%
Avg case resolution time4.2 days
Clara Enroll™ plan rec acceptance40.5%
// churn_risk_and_arr
Risk register · ARR at risk · Renewal calendar · Intervention playbook
$8.4M
ARR at risk from 2 high-churn accounts
Atlas Financial ($1.81M · score 38) and Northgate Logistics ($2.39M · score 52) renew in Apr 2027 and Jun 2027. Combined 17.4% of total book. If they churn: −$4.2M FY2027, −$12.6M 3yr LTV.
ARR at Risk
$8.4M
17.4% of book
High Risk
2
Immediate action
Watch Tier
3
$5.1M exposure
ARR Saved YTD
$3.2M
CSM interventions
Predicted Churn
1.2
accounts / 12mo
// churn_risk_register
| Account | Admin | Score | ARR | Renewal | Risk | Action |
|---|---|---|---|---|---|---|
Atlas Financial 3,850 EEs |
J. Mitchell | 38 |
$1.81M | Apr 2027 | HIGH | |
Northgate Logistics 5,110 EEs |
J. Mitchell | 52 |
$2.39M | Jun 2027 | HIGH | |
Summit Financial 3,100 EEs |
P. Sharma | 63 |
$1.46M | Apr 2026 ⚠ | WATCH | |
TechBridge Inc 8,912 EEs |
M. Chen | 67 |
$4.18M | Mar 2027 | WATCH | |
Pacific Coast Health 6,400 EEs |
M. Chen | 79 |
$3.00M | Sep 2026 | HEALTHY | |
Meridian Corp 12,450 EEs |
P. Sharma | 89 |
$5.84M | Jan 2027 | HEALTHY |
// arr_risk_waterfall
⚠ If Atlas + Northgate churn:
FY2027 ARR impact−$4.20M
3yr lifetime value lost−$12.60M
Re-acquisition cost est.$840K
✦ If interventions succeed (Clara playbook):
Projected save rate73%
Expected ARR retained$6.1M
Net FY2027 ARR (projected)$54.6M
// renewal_calendar
Apr '26
WATCHSummit Financial
$1.46M
Jul '26
HEALTHYCrestview Energy
$2.72M
Aug '26
HEALTHYPinnacle Retail Group
$1.42M
Sep '26
HEALTHYPacific Coast Health
$3.00M
Oct '26
HEALTHYGranite State Insurance
$2.10M
Nov '26
HEALTHYHorizon Education
$0.98M
Jan '27
HEALTHYMeridian Corp
$5.84M
Feb '27
HEALTHYLakewood Manufacturing
$1.97M
Mar '27
WATCHTechBridge Inc
$4.18M
Apr '27
HIGHAtlas Financial
$1.81M
Jun '27
HIGHNorthgate Logistics
$2.39M